Order Cancellation Policy
At Soie, we strive to process your orders quickly and efficiently. To ensure a smooth experience, please note the following regarding order cancellations:
- Time Frame: You may cancel your order within 12 hours of the order being placed.
- Urgent Orders: Please be aware that cancellations are not permitted for urgent orders. We recommend reviewing your order carefully before confirming if you require an urgent delivery.
- How to Cancel: To cancel your order, please contact our customer support team as soon as possible within the 12-hour window. You can reach us via phone, email, or through the contact form on our website.
- Refund Process: If your cancellation request is within the eligible time frame, we will process your refund promptly. Please allow 7 business days for the refund to reflect in your account, depending on your payment method.
We appreciate your understanding and cooperation with our cancellation policy. If you have any further questions or concerns, please do not hesitate to contact our customer support team.